Who We Are
Areas of Focus
Our Value Proposition
Customer-centric engagements that meet objectives and are delivered on-time and on-budget using ISM’s proven implementation methodologies
Quantitative results managed though ISM’s metrics-based approach to drive successful outcomes
Selection of the right software and implementation partner at the right price based on ISM’s vendor neutral, 100% objective retention process
Exceptional collaboration and peace of mind provided by ISM’s seasoned executives. We don’t staff with mid to lower tier personnel
Results focused on your specific industry and market approach based on ISM’s success with world-class, global B2B and B2C organizations
Leadership and support at any stage of your customer-centric strategy project lifecycle provided by ISM’s full range of consulting services; this includes strategy design, vendor selection and implementation of new technologies or re-engineering of legacy systems
‘Customer Success’ is a critical go-forward corporate strategy. It supports the commercial paradigm shift from selling products/services to your customer to focusing on what you can do to ensure the commercial success of your customer.
To learn more about how to create and implement a Customer Success strategy, join two industry thought leaders – ISM’s President Barton Goldenberg and Saleforce’s Jamie Domenici (Global Vice President of Customer Adoption and Marketing for Success Cloud) in this webcast that will discuss:
- Why Customer Success – putting the customer in the center of everything a business does – is critical for success in the Fourth Industrial revolution
- The importance of optimizing your customer engagement strategy through Customer Success tools and techniques
- Key components of a Customer Success program
- Examples of Customer Success programs at B2B, B2C, & B2B2C companies
If your company is determined to survive in the fourth industrial revolution that is based on ‘intelligence’, this is one webcast you will not want to miss! Click here for more information on this Webinar and click here to register for this event.