Creating and Sustaining Lifetime Customers
ISM is Leading the Way
There are no successful companies without successful customers. Understanding what customers need, and the best way to satisfy those needs, is a critical success factor for today’s organizations. This is equally true whether you are running an enterprise, small- to medium-size business, non-profit organization or government agency. Gaining, managing, and leveraging customer knowledge means successfully integrating proven processes and the proper tools. It also means ensuring that your people know what to do and how to do it. Creating customer management solutions that support business strategies, and designing business strategies that capture and sustain lifetime customers (when customer needs keep changing) can be a difficult balancing act, and takes commitment, expertise, and innovation.
ISM has provided strategic advice to assist organizations with this challenge since 1985. Over the years, dozens of leading organizations have applied our “top-down/bottom-up” customer relationship management methodology with great success. Of more importance, these past 28 years have allowed us to gain the experience necessary to become an acknowledged industry leader. Click here to learn more about how ISM can help you build lifetime relationships with your customers.
To sign-up to receive ISM's monthly newsletter and webinar notices, click here
Upcoming ISM Webinar:
Details on this Webinar will be posted soon.
Job Opening: ISM seeks a full-time Marketing Analytics Consultant
To access an archived recording of ISM's “The Business Value of Big Data Analytics & Insight” Webinar -- held on June 18, click here and scroll down to “The Business Value of Big Data Analytics & Insight” archive listing.