Click on the slide!

People

Change management strategies and consulting services for sustaining lifetime customers

More...
Click on the slide!

Process

Strategic planning and consulting services for successfully integrating and automating processes that work

More...
Click on the slide!

Technology

Strategic selection of reliable technology tools and platforms to drive your operational success

More...
Click on the slide!

People

Change management strategies and consulting services for sustaining lifetime customers

 

More...
Click on the slide!

Process

Strategic planning and consulting services for successfully integrating and automating processes that work

More...
Click on the slide!

Technology

Strategic selection of reliable technology tools and platforms to drive your operational success

More...
Frontpage Slideshow (version 2.0.0) - Copyright © 2006-2008 by JoomlaWorks

Leading the Way

customer relationship

Creating and Sustaining Lifetime Customers

ISM is Leading the Way

There are no successful companies without successful customers.  Understanding what customers need, and the best way to satisfy those needs, is a critical success factor for today’s organizations. This is equally true whether you are running an enterprise, small- to medium-size business, non-profit organization or government agency. Gaining, managing, and leveraging customer knowledge means successfully integrating proven processes and the proper tools. It also means ensuring that your people know what to do and how to do it. Creating customer management solutions that support business strategies, and designing business strategies that capture and sustain lifetime customers (when customer needs keep changing) can be a difficult balancing act, and takes commitment, expertise, and innovation.  

ISM has provided strategic advice to assist organizations with this challenge since 1985. Over the years, dozens of leading organizations have applied our “top-down/bottom-up” customer relationship management methodology with great success. Of more importance, these past 29 years have allowed us to gain the experience necessary to become an acknowledged industry leader.  For more information on ISM and its successful customer-centric business solutions, click here.

To sign-up to receive ISM's monthly newsletter and webinar notices, click here

Special Alerts:
In ISM's monthly blog, Software Lab Director, John Chan chronicles the impact of mobile CRM functionality within CRM applications. Titled, The Key Trend of Mobile CRM, it is a must read.

Barton Goldenberg's April column in CRM Magazine is "Taking the Plunge into Social CRM". Click here

The ISM webinar archive recording of the April 8 “Channel Optimization” Webinar is now available on the ISM Webinar Archive Webpage. Click here

Read in Direct Marketing News about the recent panel, Data: Go Big or Go Home, conducted by Barton Goldenberg at the Marketing & Tech Partnership Summit in NYC. Click here

Read Barton Goldenberg's new article - Integrating Social Media Is a Strategy for Success, in which Barton discusses why an integrated social CRM strategy is the winning formula that will drive CRM in the future by clicking here  

ISM’s Top 15 CRM Software Award winning packages will soon have software updates added to online reviews. The next Top 15 CRM Software winners will be selected in the first quarter of 2015 so to keep packages timely, tested software updates will be added to a review. For more information and to purchase ISM’s in-depth reviews, including a free update, click here

Job Opening: ISM seeks a full-time Marketing Analytics Consultant.
To learn more, please click here

Need A Speaker?

CRM/Social CRM

Optimize CRM/Social CRM Strategies

The integration of people/process/technology to create 360 degree customer views and optimize sales, marketing, customer service and social media efforts.read_more


 

Big Data Analytics

Big Data Analytics & Insight Engagement

The integration, analysis and modeling of internal and external data sources to provide impactful business insights and actionable customer information.
read_more

 

pic-crm-products



Customer Experience

Improving Customer Experience Strategies

The use of creative customer segmentation and Customer Journey mapping to ensure the organization sells the right products to the right customers at the right time in addition to improving the overall customer experience.
read_more