Welcome to

"CRM is a business approach that provides sales, customer service, marketing, Social Media, and reporting tools and techniques to support an organization's business strategy."

No longer an option on the corporate "wish list," Customer Relationship Management (CRM) has become a necessity for today's organization with multiple clients and audiences. This is equally true whether you are running an enterprise, small- to medium-size business, non-profit organization or government agency.

ISM is leading the way in defining and implementing CRM, including tools and techniques for sales, customer service, marketing, Digital Client and reporting. Founder and President Barton Goldenberg is an internationally recognized leader in the CRM industry, a position he has earned over more than 25 years as an industry innovator, author, speaker and advocate. Now, under Barton's leadership, ISM is inventing the future of the CRM industry with Real Time CRM.

As CRM strategic advisors, ISM has brought measurable benefits to dozens of organizations worldwide. Using proven expertise, decades of experience and ISM's premier CRM Software Lab, the ISM team of management and technology professionals can successfully chart your CRM course.

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ISM's New Social Media Strategy & Implementation Services

Learn how we are helping organizations to strategize and stand-up successful social media communities. Please click Social Media to find out more about ISM's Social Media services.

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2009 Dates for ISM's Acclaimed Webinar Series

For the past 2 years, CRM leading-authority Barton Goldenberg has been conducting monthly webinars for ISM customers, prospects and friends. Participants really appreciate how Barton cuts through the bull, demystifies the tough issues and provides pragmatic advice based on his 25 years in the trenches advising global, best-in-class organizations on how to design and implement successful CRM initiatives. Webinar participants also receive special discounts on Barton's latest CRM in Real Time book and ISM's The Guide to CRM Automation Publication (17th edition) and an hour-free consultation upon completion of the webinar.

Please click Webinars to find out more about ISM's 2009/2010 Webinar series and to register for a specific Webinar. 

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The ISM 2009 Top 15 CRM Reviews and the 17th Edition of The Guide To CRM Automation Are Now On Sale

The 2009 ISM Top 15 CRM Reviews for the Enterprise and the Small & Medium Business Solutions are now available for purchase on the ISM Web Storefront.

The 17th Edition of The Guide to CRM Automation is a comprehensive reference book that provides the reader with thorough evaluations of each of the 2009 Top 15 CRM software applications.

To purchase any of the 2009 ISM Top 15 CRM Reviews, please click on Our Products

To order The Guide to CRM Automation, please click on Guide to CRM Automation