ISM’s Customer-Centric Focus Service Areas
Customer-Centric Business Strategies
ISM’s Customer Testimonials
“Pyrotek could not be more pleased with the results we’ve experienced working with ISM. From the initial business case through assessment and implementation… We consider ISM to be our customer-centric strategic CRM partner.”
Corporate Sales Development
“I have received great feedback on your presentation material, the relevance of the whole CRM subject, and without a doubt your passionate delivery. Thank you again for participating in our Marketing Excellence Lunchtime Seminar series.”
Global Training Manager
“We brought ISM onboard to get our CRM program moving in the right direction. We received great value from their knowledge, guidance and support… It is reassuring to know we can always call on ISM as our trusted CRM advisor.”
Sheila Jo Wojcik, Ph.D.
SVP Comm/Corp Affairs
University Federal Credit Union
“Barton Goldenberg is one of the leading thinkers and consultants in CRM strategy and practice. He – and his team – have extensive experience working with Canadian Automotive Association (CAA) and American Automotive Association (AAA) clubs…”
VP Marketing & Communications
ISM Special Alerts
ISM Product Discount
Read an Interview of Barton Goldenberg: Social CRM Isn’t an Option in Contact Center Solutions.
Barton Goldenberg to speak at Dreamforce 2014
Reaping the Rewards of a High-Performance Contact Center
Presented by LiveOps, Monday, October 13, from 2:30 p.m. to 3:10 p.m.
Delivering an exceptional customer experience is part art and part science. Learning how to combine both to create a high-performance contact center is priceless. Discover the secrets to extending your Salesforce CRM to fuel your Customer Experience Management, improve business agility to grow your business, reduce your operational costs, and save millions of dollars. Join us as Barton Goldenberg, industry renowned CRM guru, and highly rated customer satisfaction companies, including LesConcierges and Axcient, discuss how to maximize your investment in Salesforce CRM to build a high-performance customer service operation that delivers the ultimate rewards to your business and customers.
ISM Webinar Archive Recording Available
The archive recording of the September 16 ISM webinar on “CRM Strategy: Getting This Right Once and For All” is now available on the ISM Webinar Archive Webpage. To access this Webinar archive recording, please click here
Upcoming Events, Webinars and Speaking Engagements
Moderator: Barton Goldenberg, Founder & President of ISM
Kathy Barton, SVP, Digital Marketing & Social Media, ISM
Mike Merriman, VP, Sales/Marketing, Mzinga
Knowledge communities sit at the intersection between knowledge management and social media communities. They combine social media tools and knowledge management principles to create a dynamic environment where people can collaborate, share information, and organically create an evolving and up-to-date knowledgebase that can be used for both internal and external communities.
By attending this webinar, you will:
• Learn about internal knowledge communities and how companies are using them to capture, enhance, share and retain knowledge about customers, projects, products and processes.
• Learn how external knowledge communities leverage social media tools to deepen existing customer relationships, loyalty and engagement, and increase customer outreach and satisfaction.
• Hear about the challenges associated with designing and delivering meaningful knowledge communities.
To register for this Webinar, please click here