The Relavis CRM package was tested at the ISM Software Lab in its Bethesda, Md. Headquarters and rated according to 217 selection criteria including 102 business functions, 51 technical features, 36 implementation capabilities, 17 user-support features and 11 real time criteria. As has been the rule since the ISM’s founding, ISM does not receive any money from any of the vendors selected for any of The ISM Top 15 CRM Awards. We emphatically insist on 100% objectivity in the criteria we use to evaluate software.