ISM is one of the oldest CRM consultancy firms worldwide, with 28 years of experience. We have provided CRM strategic advice to dozens of global, best-in-class companies. In the past two years, we have additionally have assisted several large companies with their Social CRM, Big Data Analytics, Customer Experience Strategy, Knowledge Communities and Channel Optimization Strategy efforts.
Over our 28 years, dozens of leading organizations have applied our “top-down/bottom-up” CRM and other service methodologies with great success. Our methodologies are very repeatable and predictable, and allows us to work on a not-to-exceed, fixed dollar basis. It is also why we have never gone over budget and consistently delivered all services in a timely manner. Of more importance, these past 28 years have allowed us to gain the experience necessary to become an acknowledged leader in the CRM, Social CRM,
Big Data Analytics, Customer Experience Strategy, Knowledge Communities, Channel Optimization Strategy industries. The fact that so many best-in-class companies have selected ISM over other viable strategic advisors serves as testament to ISM’s ability to provide the best-value services to our customer base. We also meet with our customers, listen to them and share ideas with them on a regular basis.
In an era of corporate scandals, which includes the recent resignation of one of the largest consulting companies, ISM stands apart. Business ethics, trust, and integrity remain core management values at ISM.
Since 1985, ISM has specialized in creating and implementing Customer-Centric Business Strategies that leverage CRM, Social CRM, and Social Media tools and techniques. Clients includes the American Automobile Association (AAA), Amtrak, Armstrong, Giorgio Armani, ExxonMobil, IBM, Johnson & Johnson, Johnson Controls, Kraft Foods, Macmillian, Marriott, McGraw Hill, Nike, PepsiCo, Roche, Samsung, Sara Lee, T. Rowe Price, United Way, US Department of Defense, Xerox, and many others. For a full client list, please click here.