Policies

Privacy Policy

 Effective Date: February 11, 2015
This privacy statement describes how Information Systems Marketing, Inc. (“ISM”) collects and uses the Personal Information you willingly provide on our Web site: ismguide.com. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. Personal Information is information about you, that is not otherwise available to the public, that you willingly provide to ISM in order pay for our products.

If you have questions or concerns regarding this policy, you should first contact us at thoston@ismguide.com.

Collection and Use of Personal Information
In order to facilitate the purchase of our products, we collect Personal Information from you. For paying customers this information may include but is not limited to, your name, email address, credit card or debit card number, your zip code, your address and phone number.

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Respond to customer service requests
  • Respond to your questions and concerns

Information Sharing
We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties.

Third Party E-Commerce Solutions Provider
Our shopping cart interacts with established PCI-DSS compliant third-party credit processing vendor(s) via SSL links. They host and collect your billing information for the purpose of processing your order.

We use an established third-party vendor via SSL links to manage processing of refunds and updates of credit card and debit card numbers and expiration dates. These companies do not use this information for any other purpose. We do not store credit card and debit card numbers on our servers or systems.

Links to Other Web Sites
Our Site may include links to other Web sites whose privacy practices may differ from those of ISM. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policies of any Web site you visit.

Security
When we collect Personal Information directly from you, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at thoston@ismguide.com.

Notification of Privacy Statement Changes

Contact Information
You can contact us about this privacy policy by writing or emailing us at:

ISM, Inc.
6900 Wisconsin Avenue, Suite 505
Bethesda, MD 20815
Email: thoston@ismguide.com

Store Policies

Customer Service Information
Phone: 301-656-8448 or email Tracey Hoston at thoston@ismguide.com

Return or Refund Policy
It’s easy to return an item if you’re not satisfied.

We will issue a refund to your original form of payment for item(s) returned within 14 days.

Items That Cannot Be Returned
Bulk orders of 50 or more copies are non-returnable.

If your return is shipped after the timeframe indicated above, we regret that we cannot issue a refund.

NOTE: Shipping charges are non-refundable.

Pre-Order
ISM allows customers to pre-order merchandise that has not yet been released by the publisher. The release date provided by the publisher indicates the date the product is scheduled to be available for shipment. Release dates are subject to change by the publisher; such date changes will be updated as we receive them.

Shipping
Usually ships 1-2 business days of receiving the order via USPS. Business days are Monday through Friday, excluding holidays.

To arrange for overnight shipping, please call customer service at 301-656-8448 or email thoston@ismguide.com