Since 1985, ISM Inc. founder Barton Goldenberg and his team of seasoned professionals have guided best-in-class organizations in the successful planning and implementation of customer-centric business strategies and initiatives. Customers include AAA, ExxonMobil, Giorgio Armani, IBM, Jaguar Land Rover, Johnson Controls, Kraft Foods, Marriott, McGraw-Hill, Nike, PepsiCo, Samsung, Schlumberger,T. Rowe Price, and Zumba Fitness.
Customer-Centric Focus Areas
ISM Value Proposition
Whether beginning, restarting, or growing your CRM, Social CRM, Big Data Analytics & Insight, Knowledge Communities or Channel Optimization Strategy program, ISM can be your trusted advisors to successfully link CRM, Social CRM, Big Data Analytics/Insight, Customer Experience, Knowledge Communities and Channel Optimization tools and techniques to your organization’s customer engagement strategy. To find out more about individual ISM consulting services, please click on each individual service listing on the Services & Solutions menu to the right side of this screen.
Since 1985, ISM has specialized in creating and implementing Customer-Centric Business Strategies that leverage CRM, Social CRM, and Social Media tools and techniques. Clients includes the American Automobile Association (AAA), Amtrak, Armstrong, Giorgio Armani, ExxonMobil, IBM, Johnson & Johnson, Johnson Controls, Kraft Foods, Macmillian, Marriott, McGraw Hill, Nike, PepsiCo, Roche, Samsung, Sara Lee, T. Rowe Price, United Way, US Department of Defense, Xerox, and many others. For a full client list, please click here.