After completion of our CRM Strategy & Implementation Roadmap, The Digital Client Strategy, Call/Contact Center Strategy, and Business Intelligence Strategy, ISM supports you by providing guidance throughout the lifecycle of the implementation phase. Our Engagement Management/Implementation Services are always customized to your specific needs. Organizations typically call on ISM to provide unbiased assistance with pre-project implementation planning, scoping, technical and architectural design, data cleansing/integrity, project management, training, pilot, technical liaison, and project ramp-down services.
Here are sample deliverables from four of our Engagement Management/Implementation Services:
For additional information about our Engagement Management/Implementation Services, call (301) 656-8448, or email us at
Since 1985, ISM has specialized in creating and implementing Customer-Centric Business Strategies that leverage CRM, Social CRM, and Social Media tools and techniques. Clients includes the American Automobile Association (AAA), Amtrak, Armstrong, Giorgio Armani, ExxonMobil, IBM, Johnson & Johnson, Johnson Controls, Kraft Foods, Macmillian, Marriott, McGraw Hill, Nike, PepsiCo, Roche, Samsung, Sara Lee, T. Rowe Price, United Way, US Department of Defense, Xerox, and many others. For a full client list, please click here.