When news is official, such as new customer engagements with ISM or the annual ISM Top 15 Awards, ISM distributes press releases that are often picked up in the media.
ISM Adds 10 New Clients in Six Months ISM, which provides strategic services for best-in-class organizations planning and implementing Customer Relationship Management (CRM), Social CRM and Social Media Communities, announces the addition of new clients in the last six months. New clients include the dance and fitness phenomenon, Zumba Fitness, with 14 million people in 140,000 weekly classes worldwide.To read the entire article, please click hereMedia Coverage of the New Initiative by Mzinga and ISM to Jointly Deliver Social Customer Experience Solutions
Mzinga and ISM Announce a New Initiative to Jointly Deliver Social Customer Experience Solutions
Mzinga® (www.mzinga.com), a pioneer in social intelligence solutions, services, and analytics for business, and ISM (www.ismguide.com), the premier strategic advisor to organizations planning and implementing CRM and Social CRM initiatives, today announced a new initiative to jointly deliver Social Customer Experience solutions. The shared technology and services will bring together Mzinga’s market-leading OmniSocial® platform and ISM’s Social CRM solutions for customer-centric business strategies. To read the entire press release, please click here.
ISM Launches Social Media Policy Services for Increasingly Complex Online World
Increasing its emphasis on the growing social media marketplace, ISM today announced Social Media Policy Services as the latest addition to its Social Media and Social CRM offerings. Helping organizations navigate an increasingly complex “socially-charged” online world, ISM’s new Social Media Policy Services enable companies to implement best-in-class social media employee guidelines that foster employee goodwill and mitigate risk. To read the entire press release, please click here.
ISM Reveals Top 5 Pragmatic Best Practices for Social CRM
Providing much needed clarity for B2B organizations looking to integrate CRM and social media for increased customer engagement, ISM Inc. shares the top five pragmatic best practices for Social CRM, based on significant in-the-trenches consulting with dozens of Fortune 1000 global organizations. To learn more about ISM's Top 5 Pragmatic Best Practices for Social CRM, please click here.
ISM Introduces Social CRM Practice
After three years of highly lauded social CRM projects with more than two dozen Fortune 1000 organizations including AAA, Vopak, and Kraft Foods, ISM Inc. is formally introducing its Social CRM practice. The new practice will help guide global organizations to reap additional generous returns from their CRM investment via social media services. ISM applies a unique approach that allows organizations to begin applying social CRM and social media in a very cost-effective and controlled way. To learn more about ISM's Social CRM Practice and related services, please click here.