Our Services

Our Services at a Glance

ISM creates and implements Integrated Customer-Centric Strategies for our clients. Our customer-centric consulting services begin with a 2-hour Executive Briefing. We perform a multi-day assessment of a client’s current strategy to determine what is working well and to identify gaps. We work closely with our customers to create prioritized 3 to 5-year Strategy and Implementation Roadmaps. We then develop customized programs in numerous specific areas of focus and provide critical leadership and support during implementation. Scroll over any icon below to learn more.

Our Consulting Approach

In 1985, ISM created a proprietary, multi-step methodology to ensure the successful implementation of our customers’ CRM initiatives. Since then we have found this methodology to be so successful that we now apply it to all customer initiatives with which we assist. Built upon a paradigm that incorporates people, process, and technology, our methodology gathers both “top-down” (executive and management) and “bottom-up”(front-line sales, service and marketing) perspectives to ensure that the critical mix of people, process and technology is properly aligned…more

Integrated Customer-Centric Strategies

Integrated Customer-Centric Strategies

Customers can now use many different ways and devices to engage brands across hundreds of touch points.  Customer journeys have become very complex. A customer might see your company’s display ad on a mobile phone, watch a video on a desktop, visit your website on a third device, and make a purchase in-store. To address this paradigm shift, ISM proudly offers a new concept: Integrated Customer-Centric Strategy…more

1-Day Executive Briefings

1-Day Executive Briefings

Organizations adopting new technologies and tools can easily get off track, with severe consequences. Spend a day with ISM to review your organization’s current situation and most promising customer-centric opportunities…more

 

Readiness Assessments

Readiness Assessments

ISM conducts Readiness Assessments for clients seeking to optimize existing systems and processes and add new customer-centric capabilities, using our signature “Top-Down/Bottom-Up” methodology…more

 

Strategies & Roadmaps

Strategies & Roadmaps

ISM’s Strategy Roadmaps fully assess your company’s customer-centric needs and opportunities, including project requirements, software and implementation-partner selection, and implementation assistance…more

 

Implementation Support

Implementation Support

During implementation, ISM provides critical leadership and support, including Strategic Advisors, Subject Matter Experts to support internal staff, and/or Staff Augmentation to fill “gaps” during transition or hiring…more

 

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