"ISM's thorough and strategic assessment of our social media strategy, as well as insightful recommendations, has helped us frame up our emerging social media plans." - Nate Hedtke, Kraft Foods
"ISM's Community Management Monitoring has helped us build our community through the ongoing review of critical benchmark metrics and ensure that the community continues to support our overall business goals." - Ernesto Diaz, AAA AutoClub South
Social CRM Executive Briefing
Two-to-four hour briefing that provides a common definition and understanding of social media and how it can support corporate goals.
Social CRM Assessment
Review corporate and marketing strategy along with any existing social media initiatives and share industry best practices.
Social CRM Strategy
Align social media objectives with overall corporate strategy, and integrate social media efforts with ongoing client outreach and marketing plans.
Social Media Policy
Review, clarify and prepare a Social Media Policy that addresses your company’s unique culture and philosophy, legal and security restraints, communication objectives, etc. For more information on ISM's Social Media Policy services, please click here.
Design & Build Social Communities
Assist with the selection of technology vendor, along with handling the implementation success of your social media community based on leading edge technology and best practices. For more information on ISM's services for Designing and Building Social Media Communities, please click here.
Social Community Management
Help drive community success through monitoring, community management, continual review of critical success metrics and ensuring that the community continues to support business goals.
To access an overview of ISM's Business Social Media Services, please click here.
To learn more about ISM’s Social CRM Service Offerings, please contact Tracey Hoston at (301) 656-8448 or
Since 1985, ISM has specialized in creating and implementing Customer-Centric Business Strategies that leverage CRM, Social CRM, and Social Media tools and techniques. Clients includes the American Automobile Association (AAA), Amtrak, Armstrong, Giorgio Armani, ExxonMobil, IBM, Johnson & Johnson, Johnson Controls, Kraft Foods, Macmillian, Marriott, McGraw Hill, Nike, PepsiCo, Roche, Samsung, Sara Lee, T. Rowe Price, United Way, US Department of Defense, Xerox, and many others. For a full client list, please click here.