Who We Are
Areas of Focus
Our Value Proposition
An industry leading track record of successful projects driven by more than 3 decades of thought leadership and experience.
Customer-centric engagements that meet objectives and are delivered on-time and on-budget using ISM’s proven implementation methodologiesQuantitative results managed though ISM’s metrics-based approach to drive successful outcomes
Selection of the right software and implementation partner at the right price based on ISM’s vendor neutral, 100% objective retention process
Exceptional collaboration and peace of mind provided by ISM’s seasoned executives. We don’t staff with mid to lower tier personnel
Results focused on your specific industry and market approach based on ISM’s success with world-class, global B2B and B2C organizations
Leadership and support at any stage of your customer-centric strategy project lifecycle provided by ISM’s full range of consulting services; this includes strategy design, vendor selection and implementation of new technologies or re-engineering of legacy systems
Increasing Client Engagement with Social Media Communities Webinar - October 23 at 2 PM EDT/11 AM PDT
Increasing Client Engagement with Social Media Communities Webinar
Date: October 23 at 2 PM EDT/11 AM EDT
Transform the interactions between your organization and its customers into two-way conversations. Capture customers’ ‘social insights’ to build better customer profiles. Discover the most cost-effective way to nurture leads. Using real-world case studies, Kathy Barton, Sr. Vice President at ISM, explains why organizations are increasingly turning to ‘private’ (or ‘branded’) social media communities to drive long-term customer satisfaction, loyalty and advocacy through peer-to-peer exchange, best-practices discussions and customer engagement across time zones, geographies and languages. Attendees will learn 5 questions to ask to see how they can benefit from private communities in the areas of Customer Support, Distributor Support, ‘Voice-of-the-Customer’, and/or Knowledge Management.
To register for this Webinar, please click here