Who We Are
Since 1985, ISM has pioneered the design and implementation of customer strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth. Our unique ‘top-down/bottom-up’ methodology combines strategic vision and a highly structured approach to ensure actionable strategies in our areas of focus.
Areas of Focus
Our Value Proposition
An industry leading track record of successful projects driven by more than 3 decades of thought leadership and experience.
Customer-centric engagements that meet objectives and are delivered on-time and on-budget using ISM’s proven implementation methodologiesQuantitative results managed though ISM’s metrics-based approach to drive successful outcomes
Selection of the right software and implementation partner at the right price based on ISM’s vendor neutral, 100% objective retention process
Exceptional collaboration and peace of mind provided by ISM’s seasoned executives. We don’t staff with mid to lower tier personnel
Results focused on your specific industry and market approach based on ISM’s success with world-class, global B2B and B2C organizations
Leadership and support at any stage of your customer-centric strategy project lifecycle provided by ISM’s full range of consulting services; this includes strategy design, vendor selection and implementation of new technologies or re-engineering of legacy systems