Senior VP, Technology
Michael Bender is a Senior Vice President with ISM, focusing data and analytics and how it integrates with and drives business strategies.
Mike is a Senior Vice President with ISM, focusing on Data and Analytics with a specialization in advanced technology and how it can be used to help customers get better business results. His areas of expertise include strategy, data management, business analytics, and sales effectiveness. Mike’s typical areas of focus are customer and market data analysis, sales pipeline analytics, dealer sales effectiveness, customer segmentation, and predictive analytics for customer acquisition, growth, and churn.
He has worked with ISM clients including AEW, Continental Mills, Ferguson, MechoSystems, Springs Window Fashions, Pacific Life, Blue Shield of California, Jaguar Land Rover, Pyrotek, USE Credit Union, University Federal Credit Union, XO Communication and others.
Mike has extensive experience developing business strategies and leading implementations of Data & Analytics, CRM, and ERP programs for Fortune 500, private, and start-up companies in the Financial, Insurance, Manufacturing, Communications, and Healthcare industries.
Mike has extensive experience leading implementations of CRM, ERP, and other commercial systems for companies such as Verizon, ESPN, Comcast, and Frontier. His areas of expertise include business requirements, business process improvement, commercial software implementation, enterprise application integration, acceptance testing, training, go live, and post-implementation support and operations. Mike has experience working with business and technology stakeholders to ensure that programs are delivered on time and on budget. He has also turned around projects that were significantly delayed and quickly gotten them back on track for successful delivery.
Mike has diverse experience in business and technology including the following areas of expertise.
|• Strategic Planning||• Technology Assessments||• Enterprise Architecture|
|• Business Line Growth||• Program Management||• Quality Management|
|• New Business Start-Ups||• Program Management||• Software Product Management|
|• Business Operations||• Client/Industry Analysis||• Business Process Improvement|