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AI Revolution: Singapore Airlines & Salesforce Contact Center

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AI Revolution: Singapore Airlines & Salesforce Contact Center

singapore airlines

AI Revolution: Singapore Airlines & Salesforce Contact Center

Discover how Singapore Airlines and Salesforce are transforming customer service with AI technology, enhancing efficiency for the contact center in this captivating video.

SaaStr CEO and Founder Jason Lemkin discuss with Salesforce CEO, Marc Benoff on the Singapore Airlines building of an agentic AI layer using Salesforce’s AI application – Agentforce for their contact center. The Singapore Airlines agentic AI layer now handles over 500K interactions.

Want to learn more about the improvements in Singapore Airlines’ contact center efficiencies via AI?  Click here

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