Author archive for Daria

Sales Process Excellence
December 16, 2019
by Barton Goldenberg Process improvement is critical to maintaining a dynamic, growing, customer-focused business. Customers, the economy, business conditions,...
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Digital Customer Communities – The New Era Of Private Online Communities
May 20, 2019
Discover the new era in private online communities. By Barton Goldenberg With disintermediation on the rise, and with more...
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5 Components of Digital Transformation
May 16, 2019
by Barton Goldenberg According to an IDC estimate, the spending on digital transformation initiatives will exceed $2 trillion in...
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Customer Success Strategies: From Churn to Customer Value
June 7, 2018
by Barton Goldenberg The concept of Customer Success originated with companies actively targeting ‘at-risk’ accounts with teams designed to...
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Customer Success: A Company-wide Commitment
June 7, 2018
by Barton Goldenberg Effective Customer Success Nowadays it seems like everyone is jumping on the Customer Success bandwagon. Yet...
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Customer Success – Sustainable Proven Value
June 7, 2018
by Barton Goldenberg Gone are the days when you can simply ‘push’ your product or service onto a customer....
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Since 1985, ISM has successfully designed and implemented CRM, Digital Customer Community, and Metaverse initiatives for the world’s best companies. We apply state-of-the-art technology and techniques and work with sales, marketing, and customer service executives to drive higher customer acquisition, retention, and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.