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Bank of America Uses Virtual Reality for Training Over 200,000 Staffers

bank of america vr training

Bank of America Uses Virtual Reality for Training Over 200,000 Staffers

Bank of America is using digital tools to prepare employees for real-world situations.

The bank is using the latest in artificial intelligence (AI), virtual reality (VR) and the metaverse to create an immersive learning experience for its employees.

John Jordan, head of the Academy at Bank of America, said in the report: “These simulations act like practice reps. It makes a new employee experienced, even if they’re brand new.”

The technologies are used to help train staffers about such things as calming an angry customer or remaining calm themselves during a robbery, according to the report. They are also used to provide virtual tours and explanations of bank branches, the company’s history and employee benefits.

Want to learn more about Bank of America’s VR training effort?

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