-
Private Digital Communities: Transforming Support
January 24, 2020By Kathy Barton Everyone gets frustrated with customer support. Whichever support functions you use, you’ve probably found that they...
0 -
How Emerging Technologies Impact CRM: Spotlight on Artificial Intelligence (AI)
December 17, 2019By Barton Goldenberg Artificial Intelligence (AI) is red hot and for very good reasons. Coca Cola is a shining...
-
Sales Process Excellence
December 16, 2019by Barton Goldenberg Process improvement is critical to maintaining a dynamic, growing, customer-focused business. Customers, the economy, business conditions,...
-
The Impact of AI on CRM and Digital Transformation
December 16, 2019By John Chan Artificial Intelligence (AI), defined as the intelligence demonstrated by machines is a key element of a...
-
Digital Assessment – Sharing Best Practices
December 11, 2019One of our long-time customers came to us recently requesting a Digital Assessment and guidance in the formulation of...
-
Assessing Digital Sales Strategy
December 9, 2019While most global oil and gas industry companies are leaders in petroleum and related engineering, few oil and gas...
-
6 Steps in Digital Assessment Process
December 6, 2019The Digital Dilemma: 89% of executives believe digitization will disrupt their business in 2019, yet < 33% of executives...
-
Achieving World-Class Status NPS: Digital Initiative Success
November 22, 2019Less than 1/3 of these executives believe that their digital strategy is correct. Many organizations are overwhelmed with how...
-
‘Digital Hotel’ – The New Era Of Private Online Communities
May 20, 2019Discover the new era in private online communities. By Barton Goldenberg With disintermediation on the rise, and with more...
-
5 Components of Digital Transformation
May 16, 2019by Barton Goldenberg According to an IDC estimate, the spending on digital transformation initiatives will exceed $2 trillion in...
