Press Releases

Barton Goldenberg’s New Book, The Definitive Guide to Social CRM, Provides Roadmap to Success
March 18, 2015
Social CRM Dramatically Expands Customer Insight in $9 Billion Marketplace: Barton Goldenberg’s New Book, The Definitive Guide to Social...
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ISM Announces the 2013 Top 15 CRM Software Award Winners
May 21, 2013
On May 21, 2013, ISM announced the Winners of the 2013 Top 15 CRM Software Awards for Enterprise and...
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ISM Adds New Clients for Its Customer-Centric Strategic Services
October 17, 2012
Digital Customer Driving CRM Upgrades and Social Media Offerings By Jean Young, Vice President, ISM Good news travels fast....
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Mzinga and ISM Announce a New Initiative to Jointly Deliver Social Customer Experience Solutions
March 15, 2012
Mzinga® (www.mzinga.com), a pioneer in social intelligence solutions, services, and analytics for business, and ISM (www.ismguide.com), the premier strategic...
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Media Coverage of the New Initiative by Mzinga and ISM to Jointly Deliver Social Customer Experience Solutions
March 8, 2012
1. Mzinga Partners with ISM for Customer Experience Solutions To read the entire article, please click here 2. Mzinga and...
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ISM Launches Social Media Policy Services for Increasingly Complex Online World
November 7, 2011
Increasing its emphasis on the growing social media marketplace, ISM today announced Social Media Policy Services as the latest...
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ISM Reveals Top 5 Pragmatic Best Practices for Social CRM
April 12, 2011
Providing much needed clarity for B2B organizations looking to integrate CRM and social media for increased customer engagement, ISM Inc....
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ISM Introduces Social CRM Practice
January 25, 2011
After three years of highly lauded social CRM projects with more than two dozen Fortune 1000 organizations including AAA,...
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ISM Announces Winners of First Annual Social CRM Software Awards
August 7, 2010
Social CRM Functionality Becoming More Prevalent in CRM Applications Contact: ISM 301.656-8448 BETHESDA, August 2, 2010 – As the...
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Since 1985, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.