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Client Case Studies

Case Studies show ISM’s unique consulting approach in action.

Listen to these case studies to gain insight into how ISM helps its customers realize meaningful impact from their technology-supported customer strategy initiatives. To read over 100 Metaverse Case Studies, visit ISM’s Metaverse Resource Center.

ISM CASE STUDY VIDEOS

EMERGING TECHNOLOGIES

This video shows two case studies on how to leverage emerging technologies to enhance customer experience and drive revenues.

DIGITAL TRANSFORMATION

This videos shows a case study on how to leverage digital technology to drive sales growth, and to increase customer satisfaction, loyalty and advocacy.

DIGITAL  COMMUNITIES

This video shows two case studies of how private social media communities create customer advocates and drive additional sales.

DATA & ANALYTICS

This video shows three case studies leveraging CRM to increase productivity, enhance sales, improve marketing, better customer service, and lower costs.

CRM

This video shows three case studies on how to successfully implement CRM programs.

 

CUSTOMER ENGAGEMENT

This video shows a case study on how to strengthen relationships, increase organic referrals and ultimately grow the bottom line.

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