Client Case Studies
Case Studies show ISM’s unique consulting approach in action.
Listen to these case studies to gain insight into how ISM helps its customers realize meaningful impact from their technology-supported customer strategy initiatives. To read over 100 Metaverse Case Studies, visit ISM’s Metaverse Resource Center.
ISM CASE STUDY VIDEOS
EMERGING TECHNOLOGIES
This video shows two case studies on how to leverage emerging technologies to enhance customer experience and drive revenues.
DIGITAL TRANSFORMATION
This videos shows a case study on how to leverage digital technology to drive sales growth, and to increase customer satisfaction, loyalty and advocacy.
DIGITALÂ COMMUNITIES
This video shows two case studies of how private social media communities create customer advocates and drive additional sales.
DATA & ANALYTICS
This video shows three case studies leveraging CRM to increase productivity, enhance sales, improve marketing, better customer service, and lower costs.
CRM
This video shows three case studies on how to successfully implement CRM programs.
CUSTOMER ENGAGEMENT
This video shows a case study on how to strengthen relationships, increase organic referrals and ultimately grow the bottom line.
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