ISM Case Studies

Case Studies show ISM’s unique consulting approach in action.

ISM created a proprietary, multi-step change management methodology to ensure the successful implementation of our customers’ customer-centric initiatives including Digital Transformation, Social Media Communities, Emerging Technologies, CRM, Customer Engagement and Data & Analytics.

Private Social Media Community Creates Customer Advocates

Global manufacturer uses social media community to convert customers to advocates

CRM Drives Greater Sales

Pyrotek uses CRM to advance their business

Leveraging CRM to Sustain Competitive Advantage

Roche Diagnostics uses CRM to advance their business

CRM Roadmap Strategy

Sigma Financial implements CRM to increase revenue, productivity and decrease administrative costs

Global CRM to Accelerate Growth

QIAGEN obtains global support for their CRM initiative

Managing Complex Distribution Using CRM

Global manufacturer of construction products boosts sales through CRM

Since 1985, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.