Case Studies
Case Studies show ISM’s unique consulting approach in action.
ISM created a proprietary, multi-step change management methodology to ensure the successful implementation of our customers’ customer-centric initiatives including Digital Transformation, Digital Customer Communities, Emerging Technologies, CRM, Customer Engagement and Data & Analytics.
Private Social Media Community Creates Customer Advocates
Global manufacturer uses social media community to convert customers to advocates
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Leveraging CRM to Sustain Competitive Advantage
Roche Diagnostics uses CRM to advance their business
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CRM Roadmap Strategy
Sigma Financial implements CRM to increase revenue, productivity and decrease administrative costs
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Global CRM to Accelerate Growth
QIAGEN obtains global support for their CRM initiative
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Managing Complex Distribution Using CRM
Global manufacturer of construction products boosts sales through CRM
