ISM Case Studies

Case Studies show ISM’s unique consulting approach in action.

ISM created a proprietary, multi-step change management methodology to ensure the successful implementation of our customers’ customer-centric initiatives including Digital Transformation, Social Media Communities, Emerging Technologies, CRM, Customer Engagement and Data & Analytics.

Private Social Media Community Creates Customer Advocates

 Global manufacturer uses social media community to convert customers to advocates

 

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CRM Drives Greater Sales

Pyrotek uses CRM to advance their business

 

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Leveraging CRM to Sustain Competitive Advantage

Roche Diagnostics uses CRM to advance their business

 

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CRM Roadmap Strategy

Sigma Financial implements CRM to increase revenue, productivity and decrease administrative costs

 

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Global CRM to Accelerate Growth

QIAGEN obtains global support for their CRM initiative

 

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Managing Complex Distribution Using CRM

Global manufacturer of construction products boosts sales through CRM

 

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