Case Studies
Case Studies show ISM’s unique consulting approach in action.
ISM created a proprietary, multi-step change management methodology to ensure the successful implementation of our customers’ customer-centric initiatives including Digital Transformation, Digital Customer Communities, Emerging Technologies, CRM, Customer Engagement and Data & Analytics.
Three case studies using CRM to increase productivity, enhance sales, improve marketing, better service and lower costs.
Two case studies communicate how leveraging emerging technologies to enhance customer experience and drive revenues.
Three case studies help communicate how to successfully implement CRM programs.
One case study highlights how to leverage digital technology to drive sales growth, and to increase customer satisfaction, loyalty and advocacy.
One case study highlights how strengthen relationships, increase organic referrals and ultimately grow their bottom line.
Two case studies convey how private social media communities, create customer advocates and drive additional sales.
Private Social Media Community Creates Customer Advocates
Global manufacturer uses social media community to convert customers to advocates
VIEW CASE STUDY
Leveraging CRM to Sustain Competitive Advantage
Roche Diagnostics uses CRM to advance their business
VIEW CASE STUDY
CRM Roadmap Strategy
Sigma Financial implements CRM to increase revenue, productivity and decrease administrative costs
VIEW CASE STUDY
Global CRM to Accelerate Growth
QIAGEN obtains global support for their CRM initiative
VIEW CASE STUDY
Managing Complex Distribution Using CRM
Global manufacturer of construction products boosts sales through CRM
