Case Studies show ISM’s unique consulting approach in action.
ISM created a proprietary, multi-step change management methodology to ensure the successful implementation of our customers’ customer-centric initiatives including Digital Transformation, Digital Customer Communities, Emerging Technologies, CRM, Customer Engagement and Data & Analytics.
DATA & ANALYTICS
Three case studies using CRM to increase productivity, enhance sales, improve marketing, better service and lower costs.
Two case studies communicate how leveraging emerging technologies to enhance customer experience and drive revenues.
Three case studies help communicate how to successfully implement CRM programs.
SOCIAL MEDIA COMMUNITIES
One case study highlights how to leverage digital technology to drive sales growth, and to increase customer satisfaction, loyalty and advocacy.
One case study highlights how strengthen relationships, increase organic referrals and ultimately grow their bottom line.
Two case studies convey how private social media communities, create customer advocates and drive additional sales.