ISM Case Studies

Case Studies show ISM’s unique consulting approach in action.

ISM created a proprietary, multi-step change management methodology to ensure the successful implementation of our customers’ customer-centric initiatives including Digital Transformation, Social Media Communities, Emerging Technologies, CRM, Customer Engagement and Data & Analytics.

DATA & ANALYTICS

EMERGING TECHNOLOGIES

CRM

Three case studies using CRM to increase productivity, enhance sales, improve marketing, better service and lower costs.

Two case studies communicate how leveraging emerging technologies to enhance customer experience and drive revenues.

Three case studies help communicate how to successfully implement CRM programs.

DIGITAL TRANSFORMATION

CUSTOMER ENGAGEMENT

SOCIAL MEDIA COMMUNITIES

One case study highlights how to leverage digital technology to drive sales growth, and to increase customer satisfaction, loyalty and advocacy.

One case study highlights how strengthen relationships, increase organic referrals and ultimately grow their bottom line.

Two case studies convey how private social media communities, create customer advocates and drive additional sales.

Private Social Media Community Creates Customer Advocates

 Global manufacturer uses social media community to convert customers to advocates

 

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CRM Drives Greater Sales

Pyrotek uses CRM to advance their business

 

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Leveraging CRM to Sustain Competitive Advantage

Roche Diagnostics uses CRM to advance their business

 

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CRM Roadmap Strategy

Sigma Financial implements CRM to increase revenue, productivity and decrease administrative costs

 

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Global CRM to Accelerate Growth

QIAGEN obtains global support for their CRM initiative

 

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Managing Complex Distribution Using CRM

Global manufacturer of construction products boosts sales through CRM

 

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