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CRM Magazine – Customer Success Takes Engagement to the Next Level

CRM Magazine Articles by Barton

CRM Magazine – Customer Success Takes Engagement to the Next Level

It should come as no surprise that there is confusion over what is meant by “customer success” and how exactly to apply this new approach to your day-to-day business. Like other paradigm shifts, it will take time for customer success to become mainstream. Let’s take a brief look at these paradigm shifts.

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