CRM Magazine – Customer Success Takes Engagement to the Next Level

CRM Magazine – Customer Success Takes Engagement to the Next Level

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It should come as no surprise that there is confusion over what is meant by “customer success” and how exactly to apply this new approach to your day-to-day business. Like other paradigm shifts, it will take time for customer success to become mainstream. Let’s take a brief look at these paradigm shifts.

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View the full article here.