CRM Software Reviews

ISM CRM Software Reviews

For nearly thirty years, ISM Analysts have reviewed software packages from major CRM vendors around the world. Choose from 30 CRM Software Reviews for extensive and thorough evaluation, broken down by the following business functions:

  • Contact Management
  • Account Management
  • Sales Management
  • Time Management
  • Customer Contact Center
  • Customer Service

  • Telemarketing/Telesales
  • Marketing
  • Lead Management
  • Business Analytics
  • e-Business
  • Project Management

  • ERM
  • Field Service
  • Mobile CRM
  • Social CRM Functionality
  • Real Time Features
  • User Friendliness/Support


Each software offering is evaluated on a total of 179 criteria to determine how well it meets real-world requirements for each business function, drawn from decades of ISM interactions with senior executives and users from sales, marketing, customer service, field support and other functional specialties. ISM receives no money from any software vendor to ensure 100% objectivity.

ISM CRM Software Reviews are…

  • Independent and objective
  • Thorough
  • User driven


Get a FREE EXECUTIVE SUMMARY of any CRM Software Review

Download a FREE EXECUTIVE SUMMARY of the ISM CRM Software Review of your choice. Simply complete our quick form below.

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    (SMB = Small-to-Medium Business, ENT = Enterprise Business)
    SMB - bpm online CRM (bpm online)SMB - C2 CRM (Clear C2, Inc.)SMB - GoldMine Premium Edition CRM (Goldmine)SMB - Maximizer CRM (Maximizer Software Inc.)SMB - Microsoft Dynamics CRM (Microsoft Corporation)SMB - OnContact CRM (WorkWise LLC)SMB - Sage CRM (Sage Group plc)SMB - Salesboom Cloud CRM ( - Salesforce ( - SalesPage Enterprise CRM (SalesPage Technologies, LLC)SMB - Soffront CRM (Soffront Software, Inc.)SMB - StayinFront CRM (StayinFront, Inc.)SMB - SugarCRM (SugarCRM Inc.)SMB - Zoho CRM (Zoho Corporation)ENT - Amdocs CRM (Amdocs Limited)ENT - C2 CRM (Clear C2, Inc.)ENT - ExSellence CRM (Optima Technologies, Inc.)ENT - Infor CRM (Infor)ENT - KANA Enterprise CRM (KANA Software, Inc.)ENT - Microsoft Dynamics CRM (Microsoft Corp.)ENT - OnContact CRM (WorkWise LLC)ENT - Pega CRM (PegaSystems Inc.)ENT - Pivotal CRM (Aptean, Inc.)ENT - Salesforce ( - SalesTalk CRM (SalesTalk Technologies, Inc.)ENT - SAP CRM (SAP AG)ENT - SugarCRM (SugarCRM, Inc.)ENT - update CRM (update software AG)

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    The free Executive Summary is only the beginning…

    Purchase the full 20+ page ISM CRM Software Review ($195) – Everything that’s included in the Executive Summary, plus detailed evaluation of up to 179 functional parameters:

    • 96 Business Criteria
    • 42 Technical Criteria
    • 18 Implementation Criteria
    • 6 Real-Time Criteria
    • 17 User Support Criteria

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