How AI could transform the customer service industry? Uncover the potential impacts of AI technology on the customer service industry in this intriguing video.

In this video, Yahoo Finance anchor Julie Hyman speaks with Barak Eilam, CEO of NICE about how AI will help companies keep customers happy.

AI is playing a larger role in the customer service space such as streamlining customer requests to address issues faster and to predict future roadblocks. The key result is ideally happier customers and human workers with more time to focus on higher value tasks. Software solutions company NICE is bringing conversational AI to the customer experience with their CX1 system.

Want to learn more about how AI is shaping the future of the customer service from NICE CEO Barak Eilam? Click here