Learn how artificial intelligence is reshaping customer call centers, driving efficiency and elevating service quality in this fascinating video.

Everyone gets angry over customer service call centers – both the customers frustrated at having their complaints heard and the employees who are on the receiving end of callers’ ire. That is when an AI bot can step in to cut waiting time and help defuse the situation.

CBS News Correspondent David Pogue talks with the founders of Gridspace, whose artificial intelligence customer service agent fills in for human agents at more than 100 airlines, banks, hospital chains and phone companies.

Want to learn more about how AI is impacting customer call centers to the benefit of both the customer and the call center employees? Click here