Virtual, Mixed & Augmented Reality (VR/XR/AR)
Virtual, Mixed, & Augmented Reality (VR/AR) will be the most disruptive technology for the next decade. Worldwide spending on VR/AR is forecast to accelerate out of the COVID-19 pandemic, growing from $12 billion in 2020 to $75 billion in 2024 to $1.5 trillion in 2030. The largest initial VR/AR applications will be...more
Data & Analytics
Today, more than 11 billion connected devices are producing eight zettabytes of data per year. By 2025, forecasts call for 80 billion devices and a staggering 180 zettabytes of data, respectively. Companies will need to learn how to harness this “digital firehose” to their advantage…more
Digital Customer Communities
Best-in-class companies are leveraging digital communities to foster engagement with their customers, distributors, and employees with tools to collaborate, find answers, share ideas, connect with peers in a customizable online community. …more
CRM
From a new industry focused on contact management and sales automation in the mid-1980s, CRM has grown into a mature and rapidly evolving, $40 billion industry focused on: Sales enablement, Customer service enablement, Marketing enablement and Call Center enablement.
Lured by the promise of increased productivity, enhanced sales, improved marketing, better service and lowered costs, CRM has now….more
Emerging Technologies
Winning companies in today’s global marketplace are embracing a digital business revolution that amounts to a changing of the guard. It requires businesses to continually reinvent themselves using the latest technologies just to stay alive. These and other companies know that Emerging Technologies will help them create better products and services,…more
Digital Transformation
Your customers have changed. Whether or not you have a Digital Sales Strategy, your customers are buying digitally. 69% of decision-makers use social media for business purchase decisions. 90% trust peer recommendations. 94% of B2B buyers conduct some form of online research before purchasing a product….more
Customer Engagement
The world’s best run organizations are obsessed with Customer Engagement. Why? Almost 9 out of 10 US consumers say they would pay more to receive a superior customer experience. An engaged customer is satisfied and loyal. Many also become brand advocates within their social networks. It’s no surprise that customer engagement is top of mind among CEOs, CMOs & CIOs…more
