Insurance Industry VR Use Cases

VR/AR in Action

 

Desjardins Insurance
Industry:
Insurance
Use Case: Field Engineering

AR Technologies Enables Video Explanation of Retirement Goals and Plans

AR technology has the potential to change the way insurance services are promoted significantly. With the popularity of smart mobile devices, augmented reality becomes a part of marketing strategies for numerous commercial organizations. By exploring and adopting this AR technology, companies strive to get a competitive advantage over other market players.

Desjardins Insurance is a Canada-based company that offers various retirement plans to customers. Desjardin management decided to change the process of choosing a convenient retirement benefit plan into a more enjoyable activity with the help of augmented reality. Desjardins Insurance created a mobile AR app that provides video explanations of people’s retirement goals and plans when users choose specific options. The insurer has a branded paper card called “Penny Dollar”. When users scan it using the AR app, a virtual 3D model appears on the screen of the smartphone and provides them with useful information in an interactive way.

With the easy availability of smartphones that are capable of showing AR simulations, insurance companies can easily capitalize on smartphone devices. To sum up, they can create awareness about the importance of buying insurance in a fun and interactive way.

https://medium.com/@manikumar109/augmented-reality-in-insurance-f859dcf31506

Symbility Video Connect
Industry:
Insurance
Use Case: Field Engineering

AR Technologies Improves Damage Estimation for Insurance Companies

Augmented reality can help adjusters remotely determine the damaged area of various objects and provide 360° assessment by using photos of the damage and building 3D models from them. With the use of AR, technical specialists can understand the damage volume by overlaying object images representing the object condition before and after the accident. Taking into account collected and processed information, adjusters can measure dimensions of damaged parts and calculate the required repair costs. With digital building plans and installation of sensors on a damaged building, insurance inspectors can accurately review all damaged parts of the building. Using AR-enabled solutions, inspectors can literally look behind the building walls and determine the location of a gas line or fire epicenter.

Symbility Video Connect is a live video communication solution that allows customers to send their claims to insurers in real-time. With this tool, policyholders can communicate with insurance adjusters to fully and remotely inspect the damaged property. Symbility Video Connect allows customers to use the built-in camera on the policyholder’s mobile device to collect all the necessary information regarding case consequences.

This solution helps adjusters collect both documents and data needed to estimate the damage and define the services required in real time. It allows insurers to maintain customer claims in a much faster way and across a wide geographic location. By leveraging customer’s smart device, adjusters gain remote visual access to the claim object. They can pause or live video, highlight any point of their interest, and save necessary images and facts to the customer’s claim. The primary value of this solution for insurance experts is the capability to precisely estimate the damage without physically being situated within the cause area. They can take and zoom pictures remotely while being sure that the claim details are accurate and not overestimated by a policyholder with the intent to get a more significant compensation.

https://bit.ly/3mxotg1

 

Allianz
Industry:
Insurance
Use Case: Field Engineering

AR Technologies Enables Warning About Danger in Homes

Allianz, a worldwide known insurance company based in the UK, has used the capabilities of augmented reality to increase customer awareness about many dangers that they may face in their homes.

The insurer has built their own house, which customers can visit and detect possible home incidents using their mobile device.

When they enter the house with a built-in smartphone camera enabled, they can see various hidden dangers on a display of their devices, such as a smoking and sparkling toaster, breaking the bathroom floor caused by sink floods, cracking aquarium, etc.

https://jasoren.com/how-augmented-reality-impacts-the-insurance-industry-7-use-cases-of-ar-applications/

 

Cigna
Industry:
Insurance
Use Case: Field Engineering

VR Technologies Gamifies Disease Prevention

Cigna – a global health, dental and supplemental insurance provider for individuals and families – introduced the “BioBall”, a virtual reality attempt at prevention. The BioBall is a handheld, electronic orb that works with a virtual reality headset to guide users through an interactive game while measuring a couple of vital signs. Noting that high blood pressure, cholesterol and other controllable factors cause chronic diseases, Cigna created “a virtual reality game designed to complete health screenings and deliver pertinent health information to customers”.

A trained BioBall expert helps participants with the registration process, including a blood pressure test. The players use a bowling-type ball during a one-minute race to capture all the images that flash on a screen before them. According to Cigna, “The BioBall senses a player’s pulse, which determines the ball’s movement and uses responsive lighting to connect the game experience with the player’s heartbeat. Once players finish the game, they immediately receive their health numbers privately on their headsets. An email with health suggestions is sent immediately to the email address that players provide when they register.”

Cigna sees BioBall as an innovative way to encourage people to Go.Know.Take Control. of their health. Research shows that four health numbers – blood pressure, BMI, blood sugar and cholesterol – are responsible for the majority of preventable chronic disease and health care costs. Cigna’s goal is to help people learn their four health numbers and make this process easy, quick and painless.

https://www.cigna.com/about-us/newsroom/news-and-views/press-releases/2017/with-bioball-cigna-becomes-first-to-use-microsoft-hololens-technology-to-turn-health-screenings-into-fun-gameplay

https://www.mobihealthnews.com/content/cigna-and-microsoft-introduce-holographic-powered-game-health-screenings

Farmers Insurance Exchange
Industry:
 Insurance
Use Case: Training

VR Technologies Enhances Claims Adjuster Training

VR training has become a best practice at Farmers Insurance Exchange. Its claims adjusters are being exposed to more scenarios and learning how to do their jobs faster with the help of VR.

In 2018, Farmers Insurance Exchange started using virtual reality to train claims adjusters. The technology created, in virtual space, actual conditions that employees face in the field. It proved successful at speeding up employee training, and a more advanced approach is being piloted. The initial implementation of Farmers‘ VR training focuses on identifying and assessing claims.

In the past, novice claims adjusters learned by traveling with a more experienced adjuster. Knowledge was gained with field experience and time. VR training accelerates that process. It virtualizes the types of problems adjusters tend to encounter. In the VR simulation, the trainee is taken through the investigation process virtually. Farmers Insurance Exchange states that would take years to go through what their staff is able to do with virtual reality.

https://www.immersivelearning.news/2020/04/07/farmers-insurance-piloting-human-like-vr-training/

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