ISM Downloads

Visit this page often for ISM downloads – white papers, an overview of our signature Engaged Customer Strategy, and more.

ISM Downloads

Sales Process Development White Paper

pdfSales Process Excellence – Business Process Review Download Here


Customer Success White Paper

pdfBeyond the Brand – Enabling Customer Success Download Here


Engaged Customer Strategy White Paper

pdfEngaged Customer Strategy: Your Roadmap to 2030 Download Here


For more than three decades, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best private, public and non-profit organizations have engaged ISM to guide them in the successful implementation of these strategies

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