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ISM Downloads

Visit this page often for ISM downloads.

AI in CRM White Paper

pdfThe Impact of Artificial Intelligence on the Current CRM Marketplace

Customer Success White Paper

pdfBeyond the Brand – Enabling Customer Success


Data and Analytics Maturity Thought Leadership Paper

pdfData and Analytics Maturity: The Foundation for Getting Digital Transformation Right!


Digital Transformation eGuide

pdfReady for Digital Transformation? Your eGuide to Breaking Your Initiative into Bite-Size Components. 


Engaged Customer Strategy White Paper

pdfEngaged Customer Strategy: Your Roadmap to 2030


Private Online Community Thought Leadership Paper

pdfDoes Your Company Have Plans to Build its 'Digital Hotel'?  The New Era on Online Communities


Omni-Channel Strategy Thought Leadership Paper

pdf7 Keys to a Successful Omni-channel Strategy 


Sales Process Development White Paper

pdfSales Process Excellence - Business Process Review

For more than three decades, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best private, public and non-profit organizations have engaged ISM to guide them in the successful implementation of these strategies

Areas of Focus: