ISM Downloads

Visit this page often for ISM downloads.

AI in CRM White Paper

The Impact of Artificial Intelligence on the Current CRM Marketplace

Customer Success White Paper

Beyond the Brand – Enabling Customer Success

Data and Analytics Maturity Thought Leadership Paper

Data and Analytics Maturity: The Foundation for Getting Digital Transformation Right!

Digital Transformation eGuide

Ready for Digital Transformation? Your eGuide to Breaking Your Initiative into Bite-Size Components. 

Engaged Customer Strategy White Paper

Engaged Customer Strategy: Your Roadmap to 2030

Private Online Community Thought Leadership Paper

Does Your Company Have Plans to Build its 'Digital Hotel'?  The New Era on Online Communities

Omni-Channel Strategy Thought Leadership Paper

7 Keys to a Successful Omni-channel Strategy 

Sales Process Development White Paper

Sales Process Excellence - Business Process Review

For more than three decades, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best private, public and non-profit organizations have engaged ISM to guide them in the successful implementation of these strategies

Areas of Focus:

• Digital Transformation
• Data & Analytics
• Digital Customer Communities
• Customer Relationship Management (CRM)
• Customer Engagement
• Emerging Technologies