ISM Downloads

Visit this page often for ISM downloads – white papers, an overview of our signature Engaged Customer Strategy, and more.

ISM Downloads

Customer Success White Paper

pdfBeyond the Brand – Enabling Customer Success Download Here

Engaged Customer Strategy White Paper

pdfEngaged Customer Strategy: Your Roadmap to 2030 Download Here


Data and Analytics Maturity Thought Leadership Paper

pdfData and Analytics Maturity: The Foundation for Getting Digital Transformation Right! Download Here

Private Online Community Thought Leadership Paper

pdfDoes Your Company Have Plans to Build its ‘Digital Hotel’?  The New Era on Online Communities Download Here

Download Here


Omni-Channel Strategy Thought Leadership Paper

pdf7 Keys to a Successful Omni-channel Strategy  Download Here


Sales Process Development White Paper

pdfSales Process Excellence – Business Process Review Download Here

For more than three decades, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best private, public and non-profit organizations have engaged ISM to guide them in the successful implementation of these strategies

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