For more than three decades, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best private, public and non-profit organizations have engaged ISM to guide them in the successful implementation of these strategies. Led by founder, author and keynote speaker, Barton Goldenberg, the ISM team is the most experienced customer-centric consulting team in the world. Every ISM engagement benefits from our proprietary ‘top-down/bottom-up’ methodology that integrates people, process and technology to ensure the success of our clients’ customer-centric strategy. We are 100% objective from all ISM's ‘top-down/bottom-up’ methodology combines strategic vision with powerful technologies and tools and a highly structured approach to deliver: State-of-the-art customer engagement ISM Services Our Value Proposition
People
Process
Technology
ISM Inc. Overview
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