AR Enables Warning About Danger in Homes and Process Remote Video Claims
Allianz, a worldwide known insurance company based in the UK, has used the capabilities of AR field service to increase customer awareness about many dangers that they may face in their homes.
The insurer has built their own house with the assistance of AR, which customers can visit and detect possible home incidents using their mobile devices.
AR field service is utilized when a customer enters the house. With a built-in smartphone camera-enabled, they can see various hidden dangers on a display on their devices, such as a smoking and sparking toaster, breaks in the bathroom floor caused by sink floods, cracking aquarium, etc.
In less than a year after starting the usage of AR-Powered Visual Claims technology, Allianz was able to process over 100,000 remote video claims and save their adjusters from driving over 6.3 million kilometers in unnecessary travel. Allianz was able to increase their customer satisfaction while decreasing time to resolve the claim and handle the repair process.