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TD Bank Taps VR to Help Tellers Learn to Navigate Tense Scenarios

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TD Bank Taps VR to Help Tellers Learn to Navigate Tense Scenarios

Virtual reality gives employees a more hands-on training experience

Virtual simulations are one tool TD Bank is hoping will change the way its new and existing employees are trained to deal with customers in challenging scenarios.

TD product manager Kerry Narduzzi said the use of virtual reality, as opposed to more commonly used mediums such as printed handouts or training videos or digital modules on a computer screen, gives employees a more hands-on experience.

The technology provides a “free to fail” environment and can generate specific situations, such as the check-hold scenario, said Narduzzi, who created the program.

“It’s hard to learn how to handle these interactions without experience and now, our branch employees can build it up and make mistakes and learn from them in VR so they’re ready when they encounter the real thing,” she said.

Want to learn more about how TD Bank tellers are benefiting from VR training?

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