Our Services

Organizations adopting new technologies and tools can easily get off track, with severe consequences. Spend a day with ISM to review your organization’s current situation and most promising customer-centric opportunities…more

For more than 3 decades, ISM has been performing health checks on customer-centric initiatives. Learn how well your implementation is doing versus “gold standard” industry benchmarks. Companies planning to improve sales, marketing or customer-service effectiveness through automation must first make sure they are ready to take the plunge…more

Only 3 of the top 10 firms on the Nasdaq in 1999 were still in the top 10 in 2018. Digital disruptors, emerging technologies, new customer engagement strategies are changing your relationship with your customers. Your choice is to evolve to become a disruptor yourself or …more

ISM’s Strategy Roadmaps fully assess your company’s customer-centric needs and opportunities, including project requirements, software and implementation-partner selection, and implementation assistance…more

During implementation, ISM provides critical leadership and support, including Strategic Advisors, Subject Matter Experts to support internal staff, and/or Staff Augmentation to fill “gaps” during transition or hiring…more