Our Services at a Glance
ISM creates and implements Engaged Customer Strategies for our clients. Our customer engagement consulting services begin with a 2-hour Executive Briefing. We perform a multi-day assessment of a client’s current strategy to determine what is working well and to identify gaps. We work closely with our customers to create prioritized 3 to 5-year Strategy and Implementation Roadmaps. We then develop customized programs in numerous specific areas of focus and provide critical leadership and support during implementation…. more.
Our Consulting Approach
In 1985, ISM created a proprietary, multi-step methodology to ensure the successful implementation of our customers’ CRM initiatives. Since then we have found this methodology to be so successful that we now apply it to all customer engagement consulting services we provide. Built upon a paradigm that incorporates people, process, and technology, our methodology gathers both “top-down” (executive and management) and “bottom-up”(front-line sales, service and marketing) perspectives …more