Our Services

Executive Briefing

Organizations adopting new technologies and tools can easily get off track, with severe consequences. Spend a day with ISM to review your organization’s current situation and most promising customer-centric opportunities…more

Health Checks and Readiness Assessments

For more than 3 decades, ISM has been performing health checks on customer-centric initiatives. Learn how well your implementation is doing versus “gold standard” industry benchmarks. Companies planning to improve sales, marketing or customer-service effectiveness through automation must first make sure they are ready to take the plunge…more

Customer-Centric Strategies

Only 3 of the top 10 firms on the Nasdaq in 1999 were still in the top 10 in 2018. Digital disruptors, emerging technologies, new customer engagement strategies are changing your relationship with your customers. Your choice is to evolve to become a disruptor yourself or …more

Software Selection & Implementation Roadmaps

ISM’s Strategy Roadmaps fully assess your company’s customer-centric needs and opportunities, including project requirements, software and implementation-partner selection, and implementation assistance…more

Implementation Services

During implementation, ISM provides critical leadership and support, including Strategic Advisors, Subject Matter Experts to support internal staff, and/or Staff Augmentation to fill “gaps” during transition or hiring…more

Our Consulting Approach

In 1985, ISM created a proprietary, multi-step methodology to ensure the successful implementation of our customers’ CRM initiatives. Since then we have found this methodology to be so successful that we now apply it to all customer engagement consulting services we provide. Built upon a paradigm that incorporates people, process, and technology, our methodology gathers both “top-down” (executive and management) and “bottom-up”(front-line sales, service and marketing) perspectives …more

To learn more and discuss our services, call (301) 656-8448, or e-mail us at sales@ismguide.com.

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Since 1985, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.