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Integrating CRM, AI, and the Metaverse

February 12, 2024

By Barton Goldenberg February 9, 2024 Bethesda, Maryland Integrating CRM, AI, and the Metaverse Did you know that tens of billions of dollars worth of goods were sold in the metaverse in 2023, including fashion clothing? I want you to imagine a shopping experience that sounds like the stuff of a sci-fi story but is…

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innovative technologies

Three Technologies Driving The Next 25 Years Of Computing

February 5, 2024

By Tim Bajarin I recently started thinking about what the next 25 years of digital technology would look like, and I have identified three big tech trends that will shape the tech landscape during this period. Artificial Intelligence We are only scratching the surface of how AI will impact all aspects of our lives, as…

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2024 tech trends

What Will Be The Big Tech Themes In 2024?

December 19, 2023

What Will Be The Big Tech Themes In 2024? By Tim Bajarin This year, I was privy to many new technologies that could have a significant impact in 2024. In this article, I want to discuss a few prominent themes that will drive the tech industry in the coming year. In mid-2023, Apple introduced its…

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How Big Data and AI Will Work Together?

April 15, 2020

By John Chan Both Big Data and Artificial Intelligence applications (AI) have a mutually beneficial relationship. The success of AI applications is contingent on the big data input. AI is now assisting organizations towards utilizing their data as a means of influencing organizational decision-making with previously thought-to-be unfeasible methodologies. Glenn Gruber, a Senior Digital Strategist…

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AI

How Emerging Technologies Impact CRM: Spotlight on Artificial Intelligence (AI)

December 17, 2019

By Barton Goldenberg Artificial Intelligence (AI) is red hot and for very good reasons. Coca Cola is a shining example of a company that leverages AI to squeeze every drop of insight it can from the customer data it collects. Ever wonder how Cherry Sprite came about? Coca Cola created Cherry Sprite as a new…

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AI CRM

The Impact of AI on CRM and Digital Transformation

December 16, 2019

By John Chan Artificial Intelligence (AI), defined as the intelligence demonstrated by machines is a key element of a Digital Transformation that will impact all aspects of businesses worldwide. At present, AI is providing a major influence in the marketplace as the Gartner Group stated that by the end of 2018, 20% of business content…

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digital transformation building blocks

Digital Transformation Building Blocks Part 2

May 14, 2019

by Barton Goldenberg This continues our two-part series on ISM’s framework for digital transformation examining the digital transformation building blocks for digital success. The Five Digital Transformation Building Blocks In our experience, companies that have been successful in their digital transformation efforts employ an integrated framework, where data produced and used in various customer strategy…

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