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Emerging Technologies Can Keep Your Digital Hotel Solidly Booked
February 11, 2021Virtual gathering places for customers benefit from collaborative and immersive apps Our Forward-Thinking clients are leveraging private digital communities...
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To Thrive During COVID-19 Recovery, Shore Up Your CRM Foundation
February 11, 2021Three process pillars must be in place to steady your system Given that CRM systems are no longer a...
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Shore Up Your CRM Foundation
November 23, 2020GIVEN that CRM systems are no longer a small-budget item, companies suffering from CRM system user fatigue need to get proactive about driving...
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3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19
July 9, 2020Now is the time to harness all the tools of customer engagement It is no longer business as usual,...
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CRM’s Critical Role in Successful Digital Transformation
July 9, 2020Putting customers at the center of your digital efforts involves sound CRM processes It’s no surprise most companies struggle...
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A Solid Data Foundation
March 6, 2020More data has been produced in the last two years than in all previous history. And thanks to the...
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How AI is Impacting CRM (Already)
January 31, 2020Artificial Intelligence (AI) is red-hot and for good reason. Coca-Cola is an example of a company that leverages AI...
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How Emerging Technologies Impact CRM: Spotlight on Artificial Intelligence (AI)
December 17, 2019By Barton Goldenberg Artificial Intelligence (AI) is red hot and for very good reasons. Coca Cola is a shining...
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Sales Process Excellence
December 16, 2019by Barton Goldenberg Process improvement is critical to maintaining a dynamic, growing, customer-focused business. Customers, the economy, business conditions,...
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The Impact of AI on CRM and Digital Transformation
December 16, 2019By John Chan Artificial Intelligence (AI), defined as the intelligence demonstrated by machines is a key element of a...
