Posts tagged with ‘crm’

Social CRM Begins to Penetrate the CRM Marketplace
June 15, 2011
CRM’s integration with social media is creating a new social element in traditional CRM processes: Social CRM. Social CRM...
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Social CRM – People, Process, Technology – What’s Your Opinion?
March 16, 2011
In the first quarter, ISM hosted a three-part webinar series – “Best Practices in Social CRM – People, Process...
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CRM Growth Forecasted in the Current Economic Downturn
February 4, 2011
In today’s current economic downturn, companies currently using or considering implementing a CRM solution have an excellent opportunity to...
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Take Stock of CRM Optimization Opportunities for Big Impact
January 28, 2011
With a new year upon us and an economy that is slowly improving, it is time to review your...
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Lookback at 2010 – Peek at 2011
January 18, 2011
As we begin a new year, ISM remains cautiously optimistic about the state of the CRM marketplace for 2011....
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Trend of CRM Integration with Social Media Applications
November 23, 2010
Here is my explanation on a key trend that within the CRM marketplace: CRM software Integration with Social Media applications With...
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Highlights of My CRM User Adoption Webinar
November 18, 2010
On Tuesday, Nov 16, I held an hourly Webinar on the topic: CRM User Adoption: Securing this Critical Success...
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The Emergence of Social CRM in the Current Marketplace
November 12, 2010
Here is a key trend that I have been noticing: the CRM integration with Social Media applications to create...
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