Posts tagged with ‘customer engagement’

3 Customer Insights Using Online Customer Communities
June 21, 2021
By Barton Goldenberg Private Online Customer Communities are one of the most insight-rich sources of customer feedback. Whether interacting...
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Customer Engagement Using Digital Customer Communities
April 1, 2021
By Barton Goldenberg Digital customer communities create a dynamic customer engagement solution. These communities give your customers a place...
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5 Sales Use Cases For Using Digital Customer Communities
March 1, 2021
By Barton Goldenberg Digital Customer Communities are transforming the sales environment by having the capability to drive more sales...
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ISM Announces its New Augmented Reality/Virtual Reality Strategy & Implementation Practice
February 19, 2021
Virtual Reality and Augmented Reality (VR/AR) will be the most disruptive technology for the next decade. Worldwide spending on...
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Emerging Technologies Can Keep Your Digital Hotel Solidly Booked
February 11, 2021
Virtual gathering places for customers benefit from collaborative and immersive apps Our Forward-Thinking clients are leveraging private digital customer...
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To Thrive During COVID-19 Recovery, Shore Up Your CRM Foundation
February 11, 2021
Three process pillars must be in place to steady your system Given that CRM systems are no longer a...
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3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19
July 9, 2020
Now is the time to harness all the tools of customer engagement It is no longer business as usual,...
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“Pillars” of Customer Engagement
April 3, 2020
The customer journey has become both less linear and more complex as customers use an ever-increasing array of digital...
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Customer Engagement Has a New Destination: The Digital Customer Community
January 31, 2020
With disintermediation on the rise, and with more and more customers demanding digital access to companies, there is no...
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Digital Transformation Building Blocks – Part 2
May 14, 2019
by Barton Goldenberg This continues our two-part series on ISM’s framework for digital transformation examining the digital transformation building...
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Since 1985, ISM has successfully designed and implemented CRM, Digital Customer Community, and Metaverse initiatives for the world’s best companies. We apply state-of-the-art technology and techniques and work with sales, marketing, and customer service executives to drive higher customer acquisition, retention, and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.