Posts tagged with ‘customer experience management’

CXM: Give Your Customers the Experiences They Want
May 31, 2018
By Barton Goldenberg Customer experience management needs to be at the vanguard of your strategy In this space over...
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CRM Magazine – Customer Experience Management: Give Your Customers the Experiences They Want
April 18, 2017
Customer experience management needs to be at the vanguard of your strategy… View the full article here.
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Creating Customer Experience Management Excellence Webinar Reflections
November 19, 2015
By Barton Goldenberg On November 10, 2015, ISM and Infor held its “Creating Customer Experience Management Excellence: Secrets from...
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Customer Experience Management: A Two-Way Street
November 3, 2015
Customer Experience Management: A Two-Way Street By Barton Goldenberg, ISM Founder/President Today’s ‘customers’ are sophisticated… and wary. Lose them,...
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Do You Capture the “Voice of Your Customer?
February 10, 2014
Learn How at Feb. 11 ISM/Infor Webinar: Customer Experience Management By: Barton Goldenberg, Founder & President, ISM How easy...
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Since 1985, ISM has successfully designed and implemented CRM, Digital Customer Community, and Metaverse initiatives for the world’s best companies. We apply state-of-the-art technology and techniques and work with sales, marketing, and customer service executives to drive higher customer acquisition, retention, and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.