Posts tagged with ‘customer experience’

Proven Ways to Increase Customer Engagement
May 9, 2019
By Nick Rojas For this week, ISM will feature a Guest Blog Post from Nick Rojas concerning proven methods...
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A Digital Transformation Framework – Part 1
April 23, 2019
In our experience, companies that have been successful in their digital transformation efforts employ an integrated framework, where data produced and...
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CRM Magazine – Data Analytics Is Better, Easier, and More Critical Than Ever
February 9, 2019
Successful companies have made data analytics a part of their DNA for a reason. To succeed, business decisions must...
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The Positive and Negative Effects of IoT in Hospitality
September 6, 2018
by Kelly Potter For this week, ISM will feature another Guest Blog Post from Kelly Potter concerning the positive...
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Digital Ecosystems Will Recast the Global Economy
August 27, 2018
By John Chan With the immense changes brought about by digital ecosystems, the marketplace will reward the organizations that...
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A Recommended Approach for a Digital Transformation Effort
August 13, 2018
By John Chan A successful organizational digital transformation effort will necessitate numerous changes in an organization’s operating model. When...
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Designing Digital Customer Experience Initiative Strategies
July 19, 2018
By John Chan With digital technologies transforming the marketplace, organization management must design digital customer experiences to deliver customer...
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Customer Success: A Company-wide Commitment
June 7, 2018
by Barton Goldenberg Effective Customer Success Nowadays it seems like everyone is jumping on the Customer Success bandwagon. Yet...
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CXM: Give Your Customers the Experiences They Want
May 31, 2018
By Barton Goldenberg Customer experience management needs to be at the vanguard of your strategy In this space over...
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The Benefits of CRM
April 26, 2018
By John Chan CRM has become a necessity for today’s organization. It is a technology and a process for...
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Since 1985, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth.

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