Posts tagged with ‘customer experience’

CRM Magazine – Data Analytics Is Better, Easier, and More Critical Than Ever
February 9, 2019
Successful companies have made data analytics a part of their DNA for a reason. To succeed, business decisions must...
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The Positive and Negative Effects of IoT in Hospitality
September 6, 2018
by Kelly Potter For this week, ISM will feature another Guest Blog Post from Kelly Potter concerning the positive...
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Digital Ecosystems Will Recast the Global Economy
August 27, 2018
By John Chan With the immense changes brought about by digital ecosystems, the marketplace will reward the organizations that...
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A Recommended Approach for a Digital Transformation Effort
August 13, 2018
By John Chan A successful organizational digital transformation effort will necessitate numerous changes in an organization’s operating model. When...
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Designing Digital Customer Experience Initiative Strategies
July 19, 2018
By John Chan With digital technologies transforming the marketplace, organization management must design digital customer experiences to deliver customer...
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CXM: Give Your Customers the Experiences They Want
May 31, 2018
By Barton Goldenberg Customer experience management needs to be at the vanguard of your strategy In this space over...
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The Benefits of CRM
April 26, 2018
By John Chan CRM has become a necessity for today’s organization. It is a technology and a process for...
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Internet of Things Options for Retailers
April 4, 2018
By Barton Goldenberg Concerning the Internet of Things options for retailers: At present, there is no one company that...
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Retail Internet of Things Benefits & Risks
March 28, 2018
By Barton Goldenberg There are various retail Internet of Things (IoT) benefits and risks that retailers will encounter before,...
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Key Internet of Things Retail Observations
March 20, 2018
By Barton Goldenberg As the Internet of Things (IoT) phenomena becomes more prevalent in the marketplace, major retailer brands...
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