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CRM Magazine – Data Analytics Is Better, Easier, and More Critical Than Ever
February 9, 2019Successful companies have made data analytics a part of their DNA for a reason. To succeed, business decisions must...
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The Positive and Negative Effects of IoT in Hospitality
September 6, 2018by Kelly Potter For this week, ISM will feature another Guest Blog Post from Kelly Potter concerning the positive...
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Digital Ecosystems Will Recast the Global Economy
August 27, 2018By John Chan With the immense changes brought about by digital ecosystems, the marketplace will reward the organizations that...
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A Recommended Approach for a Digital Transformation Effort
August 13, 2018By John Chan A successful organizational digital transformation effort will necessitate numerous changes in an organization’s operating model. When...
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Designing Digital Customer Experience Initiative Strategies
July 19, 2018By John Chan With digital technologies transforming the marketplace, organization management must design digital customer experiences to deliver customer...
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CXM: Give Your Customers the Experiences They Want
May 31, 2018By Barton Goldenberg Customer experience management needs to be at the vanguard of your strategy In this space over...
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The Benefits of CRM
April 26, 2018By John Chan CRM has become a necessity for today’s organization. It is a technology and a process for...
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Internet of Things Options for Retailers
April 4, 2018By Barton Goldenberg Concerning the Internet of Things options for retailers: At present, there is no one company that...
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Retail Internet of Things Benefits & Risks
March 28, 2018By Barton Goldenberg There are various retail Internet of Things (IoT) benefits and risks that retailers will encounter before,...
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Key Internet of Things Retail Observations
March 20, 2018By Barton Goldenberg As the Internet of Things (IoT) phenomena becomes more prevalent in the marketplace, major retailer brands...
