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ISM Announces its New Augmented Reality/Virtual Reality Strategy & Implementation Practice
February 19, 2021Virtual Reality and Augmented Reality (VR/AR) will be the most disruptive technology for the next decade. Worldwide spending on...
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Emerging Technologies Can Keep Your Digital Hotel Solidly Booked
February 11, 2021Virtual gathering places for customers benefit from collaborative and immersive apps Our Forward-Thinking clients are leveraging private digital communities...
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To Thrive During COVID-19 Recovery, Shore Up Your CRM Foundation
February 11, 2021Three process pillars must be in place to steady your system Given that CRM systems are no longer a...
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3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19
July 9, 2020Now is the time to harness all the tools of customer engagement It is no longer business as usual,...
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Proven Ways to Increase Customer Engagement
May 9, 2019By Nick Rojas For this week, ISM will feature a Guest Blog Post from Nick Rojas concerning proven methods...
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The Benefits of CRM
April 26, 2018By John Chan CRM has become a necessity for today’s organization. It is a technology and a process for...
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How to Make the Most Out of Your CRM System
February 22, 2018By Nick Rojas CRMs have tremendous potential, but many of the businesses that own CRM software use only a...
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2018 Key CRM Marketplace Prospectives
January 25, 2018By John Chan The CRM continues to evolve as new market forces are impacting the marketplace. Here is this...
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Key 2018 CRM Trend: Artificial Intelligence
January 18, 2018By John Chan As the old Greek saying goes “The Only Constant is Change”, so this saying is applicable...
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Social CRM – Tapping into the Emotional Side of the Customer
July 8, 2011Recently, I spoke as the closing keynote at the Sales 2.0 Conference in Boston. Throughout the conference and even...
