Posts tagged with ‘Digital Transformation’

5 Building Blocks for Digital Transformation
January 31, 2020
Sixty-nine percent of decision makers use social media for purchase decisions. Ninety percent of buyers trust peer recommendations. Ninety-four...
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The Impact of AI on CRM and Digital Transformation
December 16, 2019
By John Chan Artificial Intelligence (AI), defined as the intelligence demonstrated by machines is a key element of a...
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Digital Assessment – Sharing Best Practices
December 11, 2019
One of our long-time customers came to us recently requesting a Digital Assessment and guidance in the formulation of...
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6 Steps in Digital Assessment Process
December 6, 2019
The Digital Dilemma: 89% of executives believe digitization will disrupt their business in 2019, yet < 33% of executives...
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Achieving World-Class Status NPS: Digital Initiative Success
November 22, 2019
Less than 1/3 of these executives believe that their digital strategy is correct. Many organizations are overwhelmed with how...
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5 Components of Digital Transformation
May 16, 2019
by Barton Goldenberg According to an IDC estimate, the spending on digital transformation initiatives will exceed $2 trillion in...
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Digital Transformation Building Blocks – Part 2
May 14, 2019
by Barton Goldenberg This continues our two-part series on ISM’s framework for digital transformation examining the digital transformation building...
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A Digital Transformation Framework – Part 1
April 23, 2019
In our experience, companies that have been successful in their digital transformation efforts employ an integrated framework, where data produced and...
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Digital Transformation: Getting it Right!
February 19, 2019
69% of decision makers use social media for purchase decisions. 90% of buyers trust peer recommendations. 94% of B2B...
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Data and Analytics Maturity: The Foundation for Getting Digital Transformation Right!
February 14, 2019
By Barton Goldenberg and Mike Bender The amount of data an organization has available to understand their customer is...
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Since 1985, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.