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Knowledge Communities

digital communities

Branded Digital Customer Communities Why You Should Consider One and How to Get Started

February 14, 2020

By Kathy Barton A branded digital customer community is like a private Facebook community, where you own the content, define the rules of the road, and moderate and curate the content. These communities offer many benefits to companies looking to promote business goals while providing members with information, support, interaction, and camaraderie. Some of these…

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knowledge communities

Knowledge Communities Expanding the Horizons of Knowledge Management

February 7, 2020

By Kathy Barton 80% of knowledge management projects underperform. Why? Information gets loaded into a database, but then quickly gets outdated. It’s hard to maintain, and it tends to be limited to what is known as explicit knowledge. This is information that’s easily written down, captured and stored in documents and databases. It’s really more…

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Knowledge Management Communities

Knowledge Communities Expanding the Horizons of Knowledge Management

September 6, 2018

By Kathy Barton 80% of knowledge management projects underperform. Why? Information gets loaded into a database, but then quickly gets outdated. It’s hard to maintain, and it tends to be limited to what is known as explicit knowledge. This is information that’s easily written down, captured and stored in documents and databases. It’s really more…

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ISM Knowledge Communities

The Key Trend of Social CRM

August 22, 2014

By John Chan, ISM Software Lab Director As ISM’s Software Lab Director, I have noticed a key trend in CRM marketplace – an increasing interplay of Social Media with CRM. This has created an entirely new marketplace phenomenon, Social CRM, which is forecasted by Markets and Markets to grow to a $9 billion+ worldwide market…

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ISM whitepapers and webinars

Webinar Tackles Knowledge Communities with Focus on The Value-Add of Private Social Communities

November 6, 2013

ISM & Mzinga Present Nov. 12 Webinar By Jean Young, VP, ISM Ask many executives if the company has a private social community and the answer may be: “yes, our clients can login and check the status of orders” or “we have our own Facebook, Twitter, YouTube accounts”. Neither answer is correct. ISM Founder/President Barton…

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ISM - Customer Centric Business Strategies

ISM & Mzinga Present Nov. 12 Webinar

November 5, 2013

Webinar Tackles Knowledge Communities with Focus on “The Value-Add of Private Social Communities” By Jean Young, VP, ISM. sk many executives if the company has a private social community and the answer may be: “yes, our clients can login and check the status of orders” or “we have our own Facebook, Twitter, YouTube accounts”. Neither…

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