Posts tagged with ‘Social Insight’

Customer Engagement: A Key Technology Challenge
November 10, 2016
By Barton Goldenberg A key aspect of Customer Engagement involves leveraging social insights stored in the customer profile and...
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Overcoming Social CRM Skepticism to Exploit Its Benefits
December 2, 2015
By Barton Goldenberg In the past few blog posts, I have described a Social CRM framework, have looked into...
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Social Media Branded Communities & Social CRM
November 17, 2015
By Barton Goldenberg In this blog post, I will explore how an organization can monitor and filter relevant insight...
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Leverage Social Media Information to Advance Your Social CRM Efforts
November 2, 2015
By Barton Goldenberg The Social Media phenomenon is forcing organizations to build a more customer-centered focus. The use of...
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Social CRM: The Next Wave in CRM
April 9, 2015
Social CRM is the next wave in CRM: a breakthrough that drives value through deeper customer relationships and better...
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Since 1985, ISM has pioneered the design and implementation of customer-centric strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth.

Led by Founder and President Barton Goldenberg, companies, non-profits and government agencies will receive hands-on guidance from one of the most experienced teams in the world.