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3 Ways to Enhance Customer and Employee Collaboration Post-COVID-19
July 9, 2020Now is the time to harness all the tools of customer engagement It is no longer business as usual,...
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Digital Customer Communities – The New Era Of Private Online Communities
May 20, 2019Discover the new era in private online communities. By Barton Goldenberg With disintermediation on the rise, and with more...
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Digital Transformation Building Blocks – Part 2
May 14, 2019by Barton Goldenberg This continues our two-part series on ISM’s framework for digital transformation examining the digital transformation building...
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CIO Review Magazine – Digital Transformation Of Your Business Strategy
January 8, 2019ISM is honored to be recognized as one of the 10 Most Promising Digital Experience Consulting Companies in 2018,...
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Branded Digital Customer Communities – Why You Should Consider One and How to Get Started
October 12, 2018By Kathy Barton A branded social media community is like a private Facebook community, where you own the content,...
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CRM Magazine – 5 Reasons Why Branded Communities are Your Best Lead-Nurturing Platform
September 24, 2018You can invite who you want, and you control the information these communities yield When it comes to engaging...
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Private Digital Customer Communities: Your Best Lead Nurturing Platform
September 6, 2018By Barton Goldenberg How well does your company nurture its sales leads? Prospects at all stages of the buying...
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Private Digital Customer Communities – Support Will Never Be the Same
September 6, 2018By Kathy Barton Everyone gets frustrated with customer support. Whichever support functions you use, you’ve probably found that they...
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Knowledge Communities – Expanding the Horizons of Knowledge Management
September 6, 2018By Kathy Barton 80% of knowledge management projects underperform. Why? Information gets loaded into a database, but then quickly...
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Motivation & Passion: Key to Any Social Media Initiative
October 20, 2016By Barton Goldenberg Thriving Digital Customer Communities are driven by the active and engaged participation of their members. For...
