Upcoming ISM Webinars!
We will be placing information on a new ISM Webinar very soon!
Recorded ISM Webinars
Customer Success: Taking Customer Engagement to the Next Level
‘Customer Success’ is a critical go-forward corporate strategy. It supports the commercial paradigm shift from selling products/services to your customer to focusing on what you can do to ensure the commercial success of your customer. Best-in-class companies ask themselves, “How are our products/services adding measurable value to our customers, and what metrics do we need to put into place to measure this value to ensure ensure maximum customer lifetime value?” Customer Success strategy may have started in the SaaS or subscription services area but today it is being mastered by all companies that sell into the consumer and industrial marketplace.
Top Trends in Manufacturing Digital Transformation for 2018
Learn how best-in-class manufacturing companies have embraced digital transformation and created customer-centric strategies to propel growth for themselves and their customers. Join Barton Goldenberg, President at ISM, and Craig T. Nadig, Director of Customer Solutions and Business Transformation for Armstrong World Industries, to provide you with a framework to ensure your successful digital transformation, while hearing stories about top manufacturing companies leading the way in digital transformation.
Now available on demand.