ISM Webinars

Most Recent Webinar

How to Use Data Analytics to Become an Industry Disruptor

With 11 billion devices connected in 2018, the amount of data an organization has available to understand their customer is immense. Some organizations are mastering their data and others are becoming overwhelmed by the volume. Those that have mastered their data have made sweeping changes to their industries.

This Webinar will examine how to best leverage customer knowledge and describe what needs to be in place to have a mature Data & Analytics program to lead your

industry and to discover the hidden opportunities. Using real-world case studies, Mike Bender, Sr. Vice President at ISM, explains why organizations are increasingly turning to data and analytics to drive long-term customer engagement, loyalty and advocacy through better data management, customer segmentation, and predictive analytics. You will discover how to transform interactions between your organization and its customers by developing comprehensive data and analytics capabilities. This includes a discussion around how to capture customer ‘insights’ to build better customer profiles.

Webinar-On-Demand

Watch webinars-on-demand and stay on top of today’s customer engagement trends. Below are the most recent webinars.

Webinar

Increasing Customer Engagement with Social Media Communities

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Webinar

Customer Success: Taking Customer Engagement to the Next Level

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Webinar

Contextual Relevance: The Right Message, through the Right Channel, at the Right Time

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Webinar

Transforming Customer Data into Value

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Recorded ISM Webinar

bpm'online

Why Transform Your CRM Strategy in 2019: Real-World Case Studies

Barton Goldenberg presents in this Webinar: Real-world case studies from B2B, B2C and B2B2C organizations that show how to strengthen the customer foundation by tightly integrating CRM with ERP, knowledge management, eCommerce and other systems. Discover the way to exploit comprehensive customer profiles and grow two-way information exchange with customers to help your organization leverage its CRM investment to its full potential.

Now available on demand.

Salesforce

 Top Trends in Manufacturing Digital Transformation for 2018

Learn how best-in-class manufacturing companies have embraced digital transformation and created customer-centric strategies to propel growth for themselves and their customers. Join Barton Goldenberg, President at ISM, and Craig T. Nadig, Director of Customer Solutions and Business Transformation for Armstrong World Industries, to provide you with a framework to ensure your successful digital transformation, while hearing stories about top manufacturing companies leading the way in digital transformation.

Now available on demand.