ISM Webinar: Channel Optimization (April 8)
Any company today that has not implemented a seamless multi-channel strategy (e.g., stocking distributors, agents/brokers, direct sales, indirect sales, contact centers, self-serve web, social communities) risks their own demise.
In this Webinar recording, Barton Goldenberg will discuss the optimal Channel Optimization techniques. You will:
– Learn why Channel Optimization is required to ready your organization’s distribution strategy for the future.
– Understand how Channel Optimization fits into an organization’s multi-channel strategy.
– Learn how Channel Optimization is critical to achieve a ‘lowest-cost-to-serve’ strategy that significantly impacts an organization’s profitability and maximizes the customer experience.
– Hear about the key challenges associated with achieving Channel Optimization.