ISM Webinar: Creating Customer Experience Management Excellence
Presented by Barton Goldenberg, Founder/President of ISM & Robert Fiss, Director, Business Development, Infor.
View this webinar recording and you will:
• Better understand the tight linkages between Customer Experience Management and Customer Relationship Management.
• Hear about the challenges associated with designing and delivering a meaningful Customer Experience Management program.
• Learn how you can creatively leverage Customer Journey Mapping in an omni-channel environment to optimize the customer experience.
As is the case with all ISM webinars, this webinar will provide a mix of learning and real-life Customer Experience Management examples. It will be pragmatic and immediately applicable to your day-to-day work.