This is a very important article on how AI agents will impact the future workplace.

Imagine a future when the distinction between human and digital workers becomes increasingly blurred. When AI agents don’t just assist employees but independently handle 70% of customer service inquiries, help draft business plans and collaborate with leaders on strategic decisions. According to Salesforce CEO Marc Benioff, this future is unfolding right now.

Marc Benioff believes that we're entering an unprecedented transformation that will fundamentally reshape how businesses operate.

The technical architecture enabling this revolution is what Benioff calls the Salesforce platform — a multilayered system consisting of a common platform, applications, a data cloud and the newest addition: the agentic layer.

This agentic layer is where the magic happens. "You can deploy agents either inside with employees or externally, directly to customers, and that idea that customers can build and deploy on that platform is really the most exciting thing," Benioff said.

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