Data Analytics

Data Analytics

ISM Data AnalysisUsing Data Analytics and Insight to Optimize Sales, Customer-Service & Marketing Performance

More data has been produced in the last two years than in all previous history. And thanks to the Internet and an ever-expanding variety of connected devices, the amount of customer data available to businesses and brands is growing exponentially and will continue to do so.

Data Analytics leverages information from traditional media as well as new and emerging digital sources to help you better understand your customers while profitably and proactively managing the acquire-retain-grow customer lifecycle.  We now know much more than we have ever before about what customers are buying, what they “like”, and what’s important to them.  However, this information is only useful if it is actionable. This is why insight-driven management is essential in today’s highly-competitive and challenging environment.


Our Offering

For more than 30 years, ISM has worked closely with world-class B2B and B2C companies like Jaguar Land Rover, Zumba, Kraft Foods, and Pacific Life on Data Analytics and customer intelligence projects. Our offering covers the spectrum – from data strategy and management through the execution of sales, customer-service and marketing programs that leverage historical, real-time and predictive analytics/modeling for both structured and unstructured data.

Sample Deliverables

  • Comparison of your current customer analytics strategy and execution to industry best-practices
  • Insights into historic and future customer behaviors, preferences, interactions and value through segmentation and lifetime value modeling
  • Profitable sales and marketing tactics using predictive modeling to optimize acquisition, up-sell, cross-sell, retention and channel/media mix
  • Insightful and actionable reporting and analysis
  • A comprehensive data strategy to deliver a “single version of the truth”


  • Fact-based decision making
  • Increased customer lifetime value and profitability
  • Improved customer experience through timely and relevant interactions
  • Operational efficiency through prioritization of sales, customer-service and marketing spend and scalability

For additional information about ISM’s Data Analytics services, call (301) 656-8448, or e-mail us at