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AI Strategy & Implementation

By expanding into GenAI:

Automate tasks that absorb between 60% and 70% of workers’ time (McKinsey)

Expect a 6% to 10% revenue increase (Statista)

Achieve 14% more inquiries per hour by customer service agents (Neilsen)

Reduce contact center after-call work and handling time by 30% (Metrigy)

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“We selected ISM to help us create our multi-year Customer Service Automation/AI Roadmap because of their deep knowledge of how to successfully apply AI in sales, marketing, and customer service, and because they are 100% vendor independent.”
Senior Director, Global Financial Services Company

Barton’s latest article: Applying AI to Customer Service

ISM's AI Offerings

AI will define the way we work for the next 100 years

The introduction of Generative AI (GenAI) to business is as profound as the discovery of the wheel, or the Industrial Revolution. We will measure time as before GenAI, or after. GenAI ushers in profound changes that will forever impact how you conduct your business and personal lives. Leveraging our 40 years helping companies apply high-tech to improve sales, marketing, and customer service, ISM is well positioned to help guide you through this exciting GenAI paradigm shift.

It’s no exaggeration to say GenAI WILL CHANGE EVERYTHING. Cost savings, revenue enhancement, and better customer engagement are just the beginning; While predictive AI enhances decision making, GenAI is a game changer.

GenAI doesn't just transform the work we can do, it transforms our approach to work

GenAI offers a level of personalization not possible until now. Today, companies can tailor each customer’s experience and engagement by leveraging unique preferences, behaviors, and needs of that customer. Result: 60% of companies see improved CSAT by up to 40% (Metrigy)

AI is inevitable. Make sure your success is, too

By leveraging AI, companies can adapt quickly to changing market dynamics, which means you achieve competitive advantage by getting started with AI as early as possible. The window of opportunity is now. Are you ready to meet it? 

The ISM Difference

  • We have 75+ years combined consulting years successfully applying technology to improve business results
  • We are thought leaders in XR (VR-AR-MR); founders of the AI and XR Resource Center, and keynote speakers at AWE XR Conferences
  • Our ‘8-Steps to Do Business Successfully in XR’ methodology is the industry Gold Standard
  • We share XR best practices to ensure you create and implement the best XR program
  • We have extensive knowledge of XR applications, vendors, and implementation partners
  • We partner with a world-class team of XR design and implementation experts
  • Tim and Barton are actively involved in each XR engagement
  • We deliver on-time, on-budget engagements

Ready to discuss AI for your business?

For additional information about ISM’s services,
call (301) 656-8448 or schedule below to get started.

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